Start a Career with South Strand Chrysler Dodge Jeep Ram

Start a Career with South Strand Chrysler Dodge Jeep Ram
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Customer Engagement Specialist

Join our team as a Customer Engagement Specialist at South Strand Chrysler Dodge Jeep Ram in Pawleys Island, SC!

Are you passionate about customer service and engaging with clients to provide top-notch support? We are seeking a Customer Engagement Specialist to join our team and help us build lasting relationships with our valued customers. In this role, you will be responsible for providing exceptional service to our vehicle shoppers through various channels, including phone, email, and text.

As a Customer Engagement Specialist, you will be the first point of contact for our customers, addressing their vehicle inquiries and concerns in a timely and professional manner. You will be following up with long-term customers to schedule showroom appointments, as well. You will work closely with our sales team to ensure a seamless experience for our customers from the moment they contact us to the moment they purchase a vehicle.

We are looking for someone who is energetic, friendly, and committed to delivering outstanding customer service. The ideal candidate will have excellent communication skills, a positive attitude, and a strong attention to detail. Previous experience in a customer service role is preferred, but not required.

Duties:

- Respond immediately to internet and phone inquiries about company products or services.

- Long-Term Follow calls, text and emails (Approximately 100 calls per day A MUST)

- Set and confirm appointments for potential customers with sales.

- Maintain accurate records of customer interactions using CRM tools.

- Follow up with leads to ensure a smooth customer journey.

Experience:

- Proven experience in a customer service, sales or telemarketing role.

- Strong written and verbal communication skills.

- Ability to effectively engage with clients and build rapport

- Excellent negotiation, persuasion abilities and the willingness to undergo continuous training.

- MUST be Self-motivated with a results-driven mindset

- Familiarity with CRM software and lead management systems is a plus

- Ability to multitask, prioritize and manager time effectively.

Job Type: Full-time (Saturdays Required, Closed on Sundays)

Pay: Starting $15/Hour PLUS Monthly Bonus Earned

Benefits:

  • 401(k)
  • 401K Match
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Supplemental Pay:

  • Monthly Commission Earned

About Us:

At South Strand Chrysler Dodge Jeep Ram, we are proud to be the premier Chrysler, Dodge, Jeep, and Ram dealership serving Pawley's Island and the surrounding areas. Our dedicated team of professionals is committed to providing our customers with the best possible experience when it comes to purchasing or servicing their vehicles. With a wide selection of new and used vehicles, top-notch service facilities, and a friendly and knowledgeable staff, we are your one-stop shop for all of your automotive needs. Visit us today and experience the South Strand Chrysler Dodge Jeep Ram difference!

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